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Terms and Conditions

Our Terms and Conditions

Tickets 

  • A Family ticket covers 2 adults and up to 3 children (aged 4 to 15). Additional children are chargeable.
  • All children (under 16) must be accompanied by a responsible adult.
  • Children under 4 are free.
  • Tickets are valid during opening hours.
  • Tickets bought online are non-refundable.
  • When the Pier is closed unexpectedly (for example in adverse weather conditions) then a pre-purchased ticket can be used on a subsequent date.
  • We accept all major debit or credit cards, except American Express. We do not accept cash.
  • If the Porthole Room is closed on the day of your visit, you will be entitled to one free subsequent visit.

Gift Aid

  • Your voluntary Gift Aid donation allows us to reclaim 25% Gift Aid
  • If you are making a Gift Aid donation you must be charged Income Tax or Capital Gains Tax in the current financial year.
  • The benefits of Gift Aid, and the rules that apply, can be viewed here: https://www.gov.uk/donating-to-charity/gift-aid.

Visiting the Pier

  • Standing on seats or benches is unsafe and is not allowed.
  • The deck may be slippery when wet.
  • Clevedon Pier & Heritage Trust accepts no responsibility for loss, damage or injury to person or property.

Dogs 

  • Dogs are welcome on the open outside areas of the Pier, so long as they are well behaved, kept on a short lead and properly controlled.
  • Dogs can be taken through the shop in order that their owners can gain access to the Pier.
  • Pet waste bags are available for free from our Toll House.

Wheeled Vehicles 

  • Bicycles must not be ridden on the Pier, nor small-wheeled scooters whether motorised (e-scooters) or manual, for children or adults. Larger, speed-restricted mobility scooters are allowed.

Disability

  • We are not able to provide wheelchairs, and if you are using a standard narrow wheeled wheelchair, we recommend zig-zagging on the Pier, to avoid the gaps.
  • Official carers may visit the Pier free of charge when accompanying the person (or persons) they are caring for.

Flowers 

  • While we appreciate some visitors like to leave flowers as a tribute next to plaques, we do not allow non-degradable wrapping or cable ties. Plastic flowers are not allowed.
  • Flowers will be removed if they are intrusive, and /or when they start to wilt.

Fishing

Ash Scattering 

Balloons 

  • We do not allow any balloons or lanterns (including “biodegradable” balloons) to be let off from the Pier, for environmental reasons.

Photography 

Smoking

  • Smoking is not allowed on the Pier.

Alcohol and Drugs

  • The Trust reserves the right to refuse admittance to persons believed to be under the influence of alcohol or drugs, in such circumstances no refunds shall be given.
  • The Trust reserves the right to refuse entry to anyone whose conduct or manner is likely to cause offence or upset to other visitors.

Pier Supporters Club Membership

  • The Card issued admits registered holder(s) only during opening hours.
  • Members and passholders are required to present their cards when they visit the Pier. We may not allow entry to the Pier without your card.
  • Membership cards and annual passes are for the named card holder(s) only. Membership may not be transferred to another person and members are not permitted to allow another person to use their card / pass.
  • Additional persons are required to pay the Pier Entry Ticket Price.
  • We reserve the right to charge a small administration fee for replacement of lost cards.

Pier Plaques 

  • A one-off payment is to be made for a Pier Plaque.
  • Please proofread your plaque wording before submitting your order. Clevedon Pier & Heritage Trust have the right to reject a Pier Plaque submission on the basis of inappropriate wording or explicit content.
  • Pier Plaques remain in the ownership of Clevedon Pier & Heritage Trust. Plaques are not permitted to be removed without Pier approval.
  • The plaque will be in pristine condition upon installation.
  • Plaques are not cleaned or maintained.
  • All plaques are outside 24/7, 365 days of the year, and will be subjected to nature and the weather conditions of the Severn Estuary, and may fade/discolour at different rates, therefore we cannot guarantee the visual appearance once the plaques have been placed.
  • Planks will be replaced periodically and Clevedon Pier & Heritage Trust endeavour to re-lay Pier Plaques as soon as possible. Plaques in any location may be occasionally be temporarily inaccessible due to maintenance works.
  • Clevedon Pier & Heritage Trust accepts no responsibility for damaged or lost Plaques.
  • After a period of 10 years the Trust reserves the right to remove the plaque and offer the location to a new donor. Removed plaques will be recycled.
  • The cost to buy a plaque does not include free entry to the Pier or its grounds unless purchased with a certificate.
  • It is not possible to reserve a space for a future plaque.

Shop Sales 

  • If you have ordered a physical item, please allow 5-7 working days for delivery.
  • If you have ordered online as part of your ticket purchase then the item will be available at the Pier on the day of your visit.

Donations 

  • If you have made a voluntary donation, thank you. Every penny received will go towards ensuring the Pier remains available for future generations to enjoy.Thank you for supporting Clevedon Pier with your purchase.

Complaints Procedure

  • The company will do everything in their power to ensure every customer has a thoroughly enjoyable experience. If any customer is dissatisfied with any part of the experience provided, the exact reasons for their feelings must be detailed in writing and given to the Trust. This document will then be taken into consideration by the Business Manager who will endeavour a satisfactory outcome is reached for both parties.

Gift Vouchers

  • Gift vouchers are valid for 12 months from date of purchase unless otherwise stated. After this period, the Gift Voucher has expired and cannot be redeemed.
  • They can be used in all areas of the Pier, but only in one transaction of equal or greater value than the voucher.

These Terms and Conditions

  • We reserve the right to alter these terms and conditions without notice.

Version: 13th May 2024