Full-time | Permanent | £28,000 per annum
Help care for one of Britain’s most iconic landmarks
Every day at Clevedon Pier is different.
One moment you could be welcoming visitors from around the world, the next supporting volunteers, coordinating essential maintenance, solving an operational challenge or helping deliver a memorable event. If you enjoy leading people, taking responsibility and making things happen, we’d love to hear from you.
Clevedon Pier is the only Grade I listed pier in England. Owned by Clevedon Pier and Heritage Trust, it is a thriving visitor attraction, heritage site and registered charitable community benefits society. Every ticket sold, every event hosted and every visitor welcomed helps protect this extraordinary place for future generations.
We’re looking for an organised, practical and people-focused Duty Manager to help lead our daily operations and ensure every visitor enjoys a safe, welcoming and unforgettable experience.
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The role
As Duty Manager, you’ll play a key role in the day-to-day running of the Pier.
Reporting to the Business Manager, you’ll lead our operational team, support volunteers, oversee health and safety, coordinate maintenance and compliance, and ensure everything runs smoothly behind the scenes.
You’ll be someone who enjoys variety, thrives on responsibility and isn’t afraid to roll up your sleeves when needed.
What you’ll be doing
• Leading the day-to-day operation of Clevedon Pier
• Inspiring and supporting Assistant Duty Managers, staff and volunteers
• Delivering an exceptional visitor experience every day
• Maintaining high standards of safety, presentation and customer service
• Managing health and safety compliance, inspections and statutory testing
• Coordinating contractors carrying out maintenance, cleaning and repairs
• Supporting colleagues with till systems and operational IT
• Completing operational administration including payroll, invoicing and reconciliations
• Managing staff rotas and supporting performance reviews
• Helping deliver events and supporting the wider team during busy periods
• Acting as a key holder and participating in emergency call-out arrangements
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About you
You’ll enjoy working with people, be calm under pressure and have excellent organisational skills.
You’ll also have:
• Experience managing the day-to-day operation of a busy public site/events
• A strong commitment to outstanding customer service
• Confidence communicating with a wide range of people
• Good understanding of health and safety requirements
• Strong IT skills, including Microsoft Outlook, Excel and EPOS/till systems
• Excellent organisational and problem-solving skills
• The ability to prioritise work and respond to changing demands
• A positive, flexible and proactive approach
It would be great if you also have
• First Aid at Work qualification (or are willing to learn)
• Experience supervising a small team
• Experience working with volunteers
• Experience within a heritage, visitor attraction or charity environment
• Relevant qualifications or equivalent experience
Don’t meet every requirement?
That’s okay.
We’re looking for someone with the right attitude, enthusiasm and willingness to learn just as much as specific experience. If you’re excited by this opportunity and believe you could make a real contribution to Clevedon Pier, we’d love to hear from you.
You may not tick every box on our wish list, but if you have transferable skills, enjoy working with people, thrive on responsibility and share our passion for preserving this special place, we encourage you to apply.
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What you’ll receive:
• £28,000 salary
• Full-time permanent contract (37.5 hours per week)
• Great holiday allowance
• A varied role where no two days are the same
• The opportunity to work in one of the South West’s most spectacular locations
• A supportive team
• The chance to help protect an internationally recognised heritage landmark for future generations
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Location
Based at Clevedon Pier, with additional offices nearby.
The role includes weekend, bank holiday and occasional evening working on a rota basis.
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Ready to join us?
Please send your CV together with a covering letter explaining why you’re interested in the role and how your experience matches what we’re looking for.
Email your application to Nicole Laken, Business Manager at NicoleLaken@clevedonpier.com.
Closing date: 14 August
If you haven’t heard from us by 18 August 2026, please assume your application has not been successful on this occasion.
Clevedon Pier and Heritage Trust is committed to creating an inclusive workplace where everyone feels welcome. We encourage applications from people of all backgrounds and experiences who share our passion for preserving this remarkable place.
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